Effective: September 24, 2016
Last modified: November 28, 2018
Information We Collect from You
Credit Card Information
Nutrimedy uses Stripe to process credit card transactions. You may choose to pay for the Services using Stripe. If you use Stripe to make a payment, we do not receive or store any credit card information. You may also choose to enter credit card information through the Services. If you provide your credit card information through the Services, we will store such information for the duration of the transaction until your credit card is charged and the requested product or service has been purchased. After the transaction is complete, we will delete your credit card number and expiration date from our database. For convenience, we may store your billing address for use during future transactions.
“Personal information” is information through which you can be personally identified, including any photographs you may upload. Personal Information that we collect may include your full name, and/or other payment information (if applicable), your email address, phone number, certain health information, or any other information or data that you provide when using our Services. We collect personal information you choose to provide to us, including through registrations, applications, surveys, chat sessions or other inquiries. We do not collect information that would identify you unless you choose to provide it to us. You can choose not to provide us with certain information, but please be aware that may impact the Services provided to you.
What We Do with Your Information
We may also use your personal information to update you on special offers related to our products or services, improve our products and services, provide product announcements or information regarding health topics, deliver other information we believe you will find most relevant, and useful and in any other way we may describe when you provide the information or to which you consent. We may occasionally contact you to gather customer service information to help us determine how we can improve our services and products to better meet your needs. We may also de-identify and/or aggregate your data for various business purposes including product, service and program development and improvement. De-identified data, in individual or aggregated form, may also be used for research purposes both internally by Nutrimedy or with research partners and other third parties for the advancement of clinical and scientific knowledge.
This policy does not apply to personal information we collect from other sources. That information is governed by the agreement between us and the source of the data. We may combine or cross-reference your personal information with general information or other information we may have acquired about you or may acquire about you through other sources, including offline sources of information to help further customize the information, products or services we provide to you.
We use the general information we collect from you to help us understand and analyze users of our Services, including generating aggregate statistics about Services use. This data can then be used to tailor our Services’ content, deliver a better experience for our users. We may also collect, aggregate and maintain anonymous information about the visitors of our Services. We may further share such aggregate, non-identifiable information with business partners, sponsors and other third parties.
Sharing of Personal Information with Third Parties
If you invite family, friends or other third parties to be part of your team or join your chat sessions with your nutritionist, they will have access to the information shared during that session. You should also be aware that certain features within our Services may allow for group chat sessions or public forums. By inviting any third parties to join your chat sessions or participating in group session or public forums, you consent to the disclosure of your personal information, including information about your health and any health conditions to the other participants. We cannot control whether or how these participants will use your personal information or if they will subsequently disclose it. If you do not consent to the disclosure of this information to these third parties, you should not invite them to join your team or participate in the group sessions or other public forums.
We may also release your personal information to third parties as required by law, when we believe disclosure is necessary to comply with a legal or regulatory requirements, judicial proceeding, court order or legal process served on us, to protect the safety, rights or property of patients, customers, the public or the Company or defend the Company and its officers, directors, employees, attorneys, agents, contractors and partners, in connection with any legal action, claim, or dispute.
How We Keep Your Information Secure
We seek to safeguard the security of your personal information and have implemented reasonable security measures consistent with accepted practices in the healthcare industry to protect the confidentiality of your personal information and limit access to it. We have put in place a variety of information security measures to protect your personal information, including encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport and at rest. However, despite our efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your personal information over the Internet will be intercepted. Unfortunately, we cannot guarantee the absolute security of your personal information, nor can we guarantee that information that you provide will not be intercepted while being transmitted to us over the Internet. Therefore, we urge you to also take every precaution to protect your personal information when you are on the Internet or using the Services.
Nutrimedy uses industry-standard encryption technology to protect your privacy. We limit access to personal information about you to employees who we believe reasonably need to come into contact with such information to provide products or services to you in order to do their jobs. We have physical, electronic and procedural safeguards that comply with federal regulations to protect personal information about you. It is important for you to protect against unauthorized access to your password and to your computer or device. It is your responsibility to sign off when you finish using a shared computer or device.
Nutrimedy may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage and related technology required to operate the Services. The Nutrimedy database is stored on secured servers specifically designed for management of Personally Identifiable Information and Protected Health Information. The information stored on the server may be transferred to, and stored at, a destination outside of your home country. The information may also be processed by any service providers appointed by us who operate outside of your home country and their staff, and/or our own staff based outside of your home country. By permitting us to collect your information, you agree to this transfer, storing or processing outside your home country. Information transferred will be treated in accordance with this notice.
How to Opt Out
Third Party Websites
If you would like to update your personal information, delete your account, change your preferences or have any questions or concerns about your privacy, you may contact us at firstname.lastname@example.org. Please note that some information may remain in our records after deletion of your account, including any information or records we are legally obligated to retain.