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    Frequently Asked Questions

    CLIENT

    If you need further assistance or just want to say hello,

    we're only a screen away at [email protected]

    What is Nutrimedy?

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    We really are what we eat and life is busier than ever. That's why Nutrimedy is here for you. Founded by Doctors and Dietitians, Nutrimedy is where Match.com meets Lyft for Telenutrition. We pair you with your very own 1:1, expert Nutrimedy Dietitian to help you reach your personal goals to feel your best - all from the comfort of your own home. No parking lots, no waiting rooms. Ultimate convenience and personalized coaching in your back pocket. Nutrition that fits your busy life.

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    What does Nutrimedy offer me?

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    When you join Nutrimedy, you'll gain access to our network of expert FoodCoaches (who are all Registered Dietitians!) standing at-the-ready to help you attain a healthier, happier lifestyle through eating well. You'll also gain access to:

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    • Video visits with your personal Nutrimedy FoodCoach

    • Secure message communication in between those visits to help you stay on track for success

    • Healthy recipes & meal-planning tailored for your goals

    • Meal-planning linked with grocery delivery to arrive at your door through PeaPod

    • Dietary, exercise & biometric tracking

    • Healthy eating motivational Nutrimedy Newsletters

    • Appointment reminders so you'll never miss a session

    • Growing community of people passionate about food as medicine

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    How much does Nutrimedy cost?

     

    For our 2017 promotion, you can join Nutrimedy for free! To schedule video visits with your personal Nutrimedy FoodCoach, find the Dietitian that best meets your needs in terms of your health goals, cuisine interests, language, schedule availability and cost. Each Dietitian has a different rate for initial (50 minutes) and follow-up (25 minutes) video visits so you can search to find the best fit for you. We've partnered with Stripe so your payment information is handled with the highest level of security.

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    What conditions do Nutrimedy Dietitians help with?

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    Nutrimedy Dietitians manage everything from Acid reflux to Zinc. The most common reasons people seek to work with our Dietitians are for weight loss, diabetes or pre-diabetes, acid reflux or heartburn, irritable bowel syndrome, celiac disease or gluten sensitivity, high blood pressure, sports nutrition, pregnancy, constipation or bloating, disordered eating, health healthy, high cholesterol, vegan-vegetarian-paleo, or for general nutrition wellness. For a complete list, please click here. Let our dietitians help you take the guesswork out of healthy eating and reach your goals. Contact us at [email protected] if you'd like assistance to find your perfect match!

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    What makes Nutrimedy so unique?

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    Through our cutting-edge technology and growing network of expert Registered Dietitians, we are able to offer unmatched personalization, specialization and convenience to our clients to set them up for success! Take for example Sophia's story:

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    • Sophia is a 44 year-old busy mother of two children who suffers from irritable bowel syndrome

    • She wants to feel better through a low-FODMAP diet

    • Doesn't want to take medications

    • Is Vegetarian

    • Eats predominantly Spanish cuisine

    • Works all day & is only free on Saturdays

    • Lives in a rural area far from big medical centers

    • Is Spanish-speaking

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    For Sophia to connect with her perfect FoodCoach, there is only ​one place she can turn to - Hello Nutrimedy.

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    Where is Nutrimedy currently available?

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    Nutrimedy is currently live for clients in New York, California, Massachusetts, Texas, Pennsylvania, Illinois, Florida, New Jersey, Colorado, Missouri, Oregon, Ohio, Washington, New Hampshire, Washington D.C., Utah, West Virginia, Kentucky, Louisiana, Virginia, North Carolina, Wisconsin, Maine, Arizona, Georgia, Minnesota, Tennessee, South Carolina and Nevada. Every day we are growing so if you don't see your state listed here, please contact us at [email protected] and we can let you know!

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    What is a Registered Dietitian?

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    Many individuals call themselves nutrition coaches, but only Registered Dietitians receive the advanced training and credentialing needed to earn this prestigious certification. At Nutrimedy, we take pride in the fact that all of our FoodCoaches are certified Registered Dietitians so that you know you're always in good hands.

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    Will my health insurance plan or employer pay for my Nutrimedy visits?

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    As every company is different, please feel free to ask your health insurance carrier or employer if they will cover your Nutrimedy Telenutrition visits and let us know if we can help at [email protected]!

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    If my organization covers sessions, how do I add this to my account?
    Response: Go to "My Account and select "Add Organization Benefit". Next, enter your information to verify eligibility.

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    Is an iOS or Android App for Nutrimedy currently available?

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    We're very excited to announce that our Nutrimedy App for mobile devices is currently in development and slated for release in 2017! While our App is cooking, desktop and laptop computers as well as Android phone and tablets (Android OS - with Chrome Browser) are fully supported. If you'd like to be among the first group of beta-testing users for Nutrimedy App, you can let us know at [email protected]

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    What are the technical specs for me to use Nutrimedy?​

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    • Computer: Laptop or desktop computer (can be PC Windows or Mac OS)

    • Video: Web camera (internal or external)

    • Audio: Computer microphone, speakers or headset

    • Internet: High-speed internet connection (minimum requirement is 350kbps for high quality video conferencing)

    • Supported Devices: While Nutrimedy App is in development, desktop and laptop computers as well as Android phone and tablets (Android OS - with Chrome Browser) are fully supported. However iOS iPhones and iPads are not supported at this time. Once Nutrimedy App is complete, all devices will be supported.

    • Supported Browsers: Chrome (preferred), Mozilla Firefox and Internet Explorer 9 and above. The Nutrimedy Dashboard is not supported by Safari for video visits.

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    Have a question that's not on this FAQ List? 

     

    We're here to help at [email protected]!

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    258 Harvard Street, #321 

    Brookline, MA 02446

    [email protected]

    (978) 806-8470

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